FREQUENTLY ASKED QUESTIONS (MORE INFO)

WHAT ARE RENTAL CHECK INS AND CHECK OUTS I CAN CHOOSE? For reservations of a whole day you can choose any time that the application allows. IN CASE OF HALF DAYS, THE MORNING SCHEDULES OF ENTRY TO THE BOAT ARE FROM 9:00 AM TO 11:00 AM AND IN THE AFTERNOON FROM 2:15 PM TO 4:00 PM. If you have booked other schedules please contact us, or we will probably contact you to find out about the possibilities of changing the schedule.

HOW DOES THE SECURITY DEPOSIT WORK? For boats without a license the deposit is €350 and for those with a license it is €1000. If you prefer to hire a professional captain, the deposit is €0. If you bring the deposit in cash, we will include the amount of the deposit in the signed contract of the boat AND AT THE TIME OF RETURNING THE BOAT WE WILL RETURN THE DEPOSIT. If you prefer to pay by card, we can block the amount on the card.

I HAVE NO EXPERIENCE, IS IT SAFE TO RENT A BOAT IN MALLORCA? Mallorca lacks tides and enjoys a calm climate and sea. Always notify in the comments of the application or in the check in. Our team of professional employers is accustomed to such situations.

I WAS WRONG CHOOSING SEASON IN THE APPLICATION. WHAT CAN I DO? Contact us.

IS IT NECESSARY TO BOOK THROUGH THE APPLICATION? No, you can call us, send us a whatsapp or an email or use any contact form

WHAT SHOULD I BRING ON THE DAY OF THE RENTAL A smile, your identity card and your navigation license if applicable. In case of not hiring katering we recommend to bring moisturizing drinks and sun protection cream.

A TWO-YEAR-OLD CHILD COUNTS AS A PASSENGER? Yes, a 1 year and a day baby counts as a passenger. A baby under 1 year no. Check the maximum passenger capacity of each vessel before booking.

WHERE DO RENTED BOATS LEAVE FROM? From the port of Can Picafort. Look for ALCUDIA BAY BOAT RENTAL company.

CAN I PAY WITH A CREDIT CARD WITH PAYPAL? Of course, when you enter the payment gateway instead of selecting a card (through Stripe), select Paypal and there you will also see the credit card option

 

 

CAN I BOOK A BOAT MORE THAN ONE DAY? The app allows booking for multiple days. Select the boat you want to rent and before paying, select "ADD ITEMS TO THIS ORDER", then select the following days.

EN: I WANT TO RENT TWO BOATS. CAN I DO IT FROM THE APPLICATION? you can do it by checking calendars from the app, and book by adding contact details only once. simply click on "ADD ITEMS TO THIS ORDER" and follow the booking process..

CAN I BOOK A BOAT ONLY PAYING A PART OF THE TOTAL PRICE? Of course you can, just choose the appropriate option in the application. The remaining money can be delivered before boarding. Remember that there is a security deposit that is paid before boarding and that gasoline is not included.

I HAVE NO BOAT LICENSE. CAN I RENT A BOAT IN MALLORCA? In Spain and in Mallorca, the rental of no license boats is allowed on vessels under 5 meters and motorized with 15 horse power. There are untitled boats that are larger than 5 meters but in papers they appear as 5.0 meters.

CAN I RESERVE A NAUTICAL TOY? WAKEBOARD, SKIS OR DONUTS? Of course it can. You must book it at least one day in advance.

IS IT SAFE TO BOOK A BOAT FROM THE APPLICATION? Totally safe, we do not keep any credit card since payment systems such as paypal or stripe are alien to alcudia bay boat rental. for more detailed information read our privacy policy.

I DO NOT KNOW THE NAVIGATION AREA. WHAT IF I GET LOST? You have 36h / day telephone assistance and have maps and photos of each of the points of interest of the Alcudia bay and rest of areas as well as the port of departure (Can Picafort) so you can identified the departure harbor from any point of the bay. Additionally, all boats are equipped with a GPS tracker.

WHAT DOES IT INCLUDE IN CATERING? It is necessary to book a minimum of two days in advance and for a minimum of 4 people. There are two types of catering and both cost 38€ per person, both menus include water and soft drinks: Catering A:1st course- Caesar salad with mixed greens, tomato, onion, chicken strips, and Caesar dressing. 2nd course- Chicken curry with rice. Dessert- Homemade gatò (Mallorcan almond cake made with 100% local almonds). Catering B:1st plate- Traditional Mallorcan vegetable trampò with chickpeas. 2nd Dish- Hummus with carrot crudités and guacamole with homemade chips. Dessert- Homemade traditional tiramisu.

DO THE BOATS HAVE BIMINI OR SUN CANOPY TO PROTECT US FROM THE SUN? All boats are equipped with awnings or sun canopy. Enjoy your boat rental in Mallorca!